Lead times apply to all telecommunications services – please read carefully as these time frames are not negotiable.
PSTN Lines Exchange Based Connection - Minimum of 2 working days are required
PSTN Lines Onsite Appointment Required - Minimum of 5 working days are required
ISDN 2 - Minimum 10 working days and up to 25
Exchange Based Diversion (EBD) - 2-3 working days lead time. Diverted calls are charged at the standard rate.
Cancellation of Lines (Request must be in writing) -
i. Stand alone PSTN lines – next working day
ii. If in an association with other lines (e.g. Line hunt) – 2 working days.